Question: Do I really need an extended service contract?
Answer:
Today's vehicles are designed, assembled and tested to very high standards, but components used in today's vehicles are extremely complex and expensive to repair. Purchasing a Extended Service Plan with Integrity Auto Shield provides financial security against the rising cost of unexpected repair expense. Our Extended Service Plans will protect you against future costs for covered repairs.
Question: My car is still under warranty, is there any benefit to taking advantage of an extended service contract opportunity now?
Answer:
As with any other product, Extended Service Plans are subject to inflationary price increases. By purchasing it now, you can lock-in at today's cost. Plus, you may be entitled to benefits in addition to the basic factory warranty, such as car rental, lodging and meal reimbursement for covered repairs required when you're traveling. Your plan can even include emergency roadside service for a jump-start, gasoline delivery, tire change, locksmith service and lost key retrieval.
Question: I purchased a vehicle service contract on my current vehicle and never used it. Why do I want to purchase another service agreement?
Answer:
Vehicle service contracts are similar to auto insurance. You certainly hope you will not have to use it, but you do not want the risk or uncertainty of paying for an accident repair or theft. By purchasing a Integrity Auto Shield Extended Protection Plan, you transfer the uncertainty and financial risk of expensive, covered repairs to the Extended Protection Plan.
Question: What is the manufacturer's limited warranty period?
Answer:
The New Vehicle Limited Warranty period is USUALLY 3 years or 36,000 miles of bumper-to-bumper coverage (whichever occurs first).
Question: What is your mailing address and phone number?
Answer:
Our mailing address is:
9700 Mackenzie Road, Suite 225, St. Louis, MO 63123
Call toll free at: 877-843-4202
Question: Are you open all day?
Answer:
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Our main office hours are from 9:00 am to 7:00 pm Eastern Time Monday through Friday.
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The Claims center is open from 8 am to 6 pm Eastern Time from Mondays through Friday.
Question: Where can I take my vehicle for repairs?
Answer:
Your first choice is normally to the dealer where you purchased your vehicle.
Or, you may take your vehicle to any licensed repair facility of your choice.
Question: Is my service contract honored by all repair facilities?
Answer:
Most repair facilities that accept credit card payments will accept our coverage.
Question: What is covered under the contract?
Answer:
"Mechanical Failure" of listed components as outlined in the applicable Terms and Conditions section of your Service Contract.
Question: How do I file a claim?
Answer:
Request the repair facility to contact the claims office prior to performing any repair. For more information, CLICK HERE.
Question: How do I use my rental benefits?
Answer:
Once the failed component(s) is determined to be a covered failure, and the vehicle must remain overnight, you are entitled to the rental reimbursement benefits as stated in your Service Contract Terms and Conditions.
Question: How do I get an authorization for travel expenses?
Answer:
Once the failed part(s) is determined as a covered failure and you are at least 100 miles from home, you should call the claims department for an authorization number.
Question: My vehicle needs a tow. How do I get this covered?
Answer:
If you have Emergency Roadside Assistance, call the telephone number on your contract or I.D. card for Roadside Assistance.
If your repair is covered by your contract terms and conditions, towing and road service may reimburse you for expenses as stated in your Service Contract Terms and Conditions.
Question: How do you pay for a claim?
Answer:
Payment by credit card may be available wherever and whenever circumstances allow.
For Contract Holders - The Contract Holder may be reimbursed by check through the mail on a covered repair less any applicable Service Contact deductible with an issued authorization number and receipt of an acceptable repair order invoice.
For Repair Facilities - The repair facility may be paid by credit card for approved claims or reimbursed by check through the mail on a covered repair less any applicable Service Contact deductible with an issued authorization number and receipt of an acceptable repair order invoice.
